MyOlakaiHome

Terms of Service

Effective date: August 17, 2026

Acceptance of terms

By creating an account or using MyOlakai, you agree to these Terms of Service. If you do not agree, do not use the service. MyOlakai is operated by SDK Ventures Inc. If you accept these Terms for a company or practice, you confirm you are authorized to bind it, and "you" means that organization.

Description of service

MyOlakai is an AI-native practice management platform for dental practices and med spas. The service includes scheduling, client records, AI phone answering, reminders, recall, analytics, and related communication tools. Features vary by plan, and we may add, change, or retire features over time.

No emergency calling. MyOlakai does not support 911 or any other emergency service call. The AI phone answering, call forwarding, and messaging features are business tools, not a telephone replacement. They cannot connect a caller to police, fire, ambulance, poison control, or any other emergency responder, and they may be unavailable during outages or power or internet failure. Neither you nor anyone contacting your business should rely on MyOlakai in an emergency. You are responsible for keeping a working, conventional way to reach emergency services, and for telling your callers and staff that MyOlakai is not one.

Accounts and responsibilities

You must provide accurate information when registering. The business owner or authorized administrator is responsible for inviting staff, assigning roles, and maintaining the accuracy of client or patient records. You are responsible for safeguarding credentials and for all activity that occurs under your account.

Client responsibilities

As the business using MyOlakai, you are responsible for:

  • The accuracy of your business information and configuration — hours, services, durations, staff availability, pricing statements, greetings, and the instructions your AI agent follows.
  • Obtaining every consent and giving every notice your jurisdiction requires before your customers are recorded, transcribed, called, or texted through the platform.
  • Confirming that recording and AI transcription of your calls is lawful where you and your callers are located, including any all-party consent requirement.
  • Honoring opt-out requests promptly, including STOP replies and verbal or written requests made directly to your staff, and not re-adding a person who has opted out.
  • Complying with the laws that govern your own practice, including professional, advertising, record-keeping, and health-information rules.

You are the controller of your customers' information; MyOlakai acts on your instructions. If your use of the platform creates a legal claim against SDK Ventures Inc. because you did not meet these responsibilities, you agree to be responsible for that claim to the extent permitted by law.

Text messaging (SMS) terms

MyOlakai operates a text messaging program on behalf of the businesses that use it. Messages include appointment confirmations, appointment reminders, schedule changes, recall and check-up notices, replies to inbound texts, and account or service notices to the business itself.

  • Opt-in. A person joins the program when they give their mobile number to a business that uses MyOlakai — by booking online, providing it during a call or visit, or texting the business's MyOlakai number.
  • Rates. Message and data rates may apply, depending on the recipient's mobile plan. Message frequency varies with appointment and recall activity.
  • Opting out. Reply STOP to any message to leave the program. One confirmation message is sent, after which no further messages are delivered unless the person opts back in by replying START or asking the business to re-enroll them.
  • Help. Reply HELP for assistance, or contact the address in the Contact section below.
  • Not a condition of purchase. Agreeing to receive texts is never required in order to buy anything, book an appointment, or receive care or service.
  • Carriers. Mobile carriers are not liable for messages that are delayed, filtered, or never delivered. Delivery is outside our control once a message is handed to a carrier.

Opt-in data and consent are never shared or sold to third parties for marketing purposes. See the MyOlakai Privacy Policy for the full commitment and for what messaging data we handle.

Billing and cancellation

MyOlakai subscriptions are billed in advance through Stripe on a recurring monthly basis beginning on the date you subscribe, and renew automatically until cancelled. Usage-based charges, such as telephony and messaging volume beyond the plan allowance, are billed in arrears on the following invoice.

  • You can cancel at any time from account settings or by contacting support. Cancellation takes effect at the end of the billing period already paid for, and access continues until then.
  • Fees already paid are non-refundable, and we do not prorate or refund partial months, unused appointments, or unused message volume, except where the law requires otherwise.
  • If a payment fails, we may retry it and may suspend the account after notice. Access is restored when the balance is settled.
  • We may change pricing with at least 30 days' notice before the change applies to your next renewal. Continuing to use the service after that date means you accept the new price.
  • Taxes are your responsibility unless we are required to collect them.

Acceptable use

You agree to use MyOlakai only for lawful business purposes. You may not use the platform to send spam or unsolicited marketing, harass individuals, impersonate anyone, upload malicious code, probe or interfere with the platform's security, resell the service, or process data you are not authorized to hold. We may suspend or terminate accounts that violate these rules.

Data ownership

Your business owns the client and patient data you enter into MyOlakai, together with the call recordings, transcripts, and message history generated for your account. SDK Ventures Inc. acts as a service provider and processor of that data and holds no ownership interest in it. We will not sell or disclose your data except as needed to operate the service, comply with law, or with your consent. You may export your data at any time during an active subscription and during the post-cancellation grace period described in the Privacy Policy. We may use aggregated, de-identified statistics that cannot reasonably identify you or any individual to operate and improve the platform.

Third-party services and availability

MyOlakai depends on services we do not operate, including telephony and messaging carriers, cloud hosting and database providers, payment processors, and AI processing providers. Their performance is outside our control.

  • We are not responsible for outages, degradation, latency, or changes to those third-party services, or for a carrier filtering, blocking, delaying, or dropping a message or call.
  • Delivery of any specific call, text, or email is not guaranteed, and neither is the accuracy of an AI-generated transcript or summary.
  • We work to keep MyOlakai available and will perform maintenance with notice where practical, but we do not promise uninterrupted or error-free operation, and no service level commitment applies unless it is in a signed written agreement with us.

Intellectual property

MyOlakai — including its software, AI systems, prompts and models, interface and visual design, documentation, name, logo, and branding — is owned by SDK Ventures Inc. and protected by intellectual property law. Subject to these Terms and payment of your fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service during your subscription for your own internal business purposes. You may not copy, modify, reverse engineer, create derivative works from, or attempt to extract the underlying models or source of the service, or use our branding without written permission. If you send us feedback, suggestions, or feature ideas, we may use them freely and without obligation or compensation to you. No rights other than those expressly stated here are granted.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SDK VENTURES INC. DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING OR TRADE USAGE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT EVERY CALL WILL BE ANSWERED, EVERY MESSAGE DELIVERED, OR EVERY BOOKING, TRANSCRIPT, OR SUMMARY PRODUCED WITHOUT ERROR OR OMISSION. AI-GENERATED OUTPUT MAY BE INACCURATE OR INCOMPLETE AND SHOULD BE REVIEWED BY A HUMAN BEFORE IT IS RELIED ON. FIELDBASE IS NOT A MEDICAL, DENTAL, LEGAL, OR EMERGENCY SERVICE AND MUST NOT BE USED AS ONE. NO STATEMENT, WHETHER ORAL OR WRITTEN, CREATES ANY WARRANTY NOT EXPRESSLY SET OUT IN THESE TERMS.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SDK VENTURES INC. AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST OR MISSED APPOINTMENTS, LOST BUSINESS OR GOODWILL, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE TOTAL AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE SMALLEST EXTENT THE LAW ALLOWS.

Termination

You may cancel your account at any time. We may suspend or terminate your account if you violate these Terms, fail to pay fees, or if continued provision of the service becomes impractical. Upon termination, we will retain data only as long as necessary for legal or operational purposes, then securely delete it. Sections that by their nature should survive — including data ownership, intellectual property, disclaimers, limitation of liability, and governing law — continue to apply after termination.

Governing law

These Terms are governed by the laws of [Governing State/Country — to be finalized by SDK Ventures Inc.], without regard to conflict-of-law principles.

General

  • Severability. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest of these Terms stay in force.
  • Entire agreement. These Terms and the MyOlakai Privacy Policy are the complete agreement between you and SDK Ventures Inc. about the service, replacing any earlier discussions or proposals.
  • Assignment. You may not assign or transfer these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.
  • No waiver. If we do not enforce a provision on some occasion, that is not a waiver of our right to enforce it later.
  • Changes. We may update these Terms and will revise the effective date above; material changes will be communicated to active customers.

Contact

For questions about these Terms, contact support@fieldbase.io.